To access files and printers at EBCLC, you will need to configure your laptop to access our systems using the following instructions. Please complete all of the following steps, if possible, before EBCLC orientation. We understand if you cannot complete a step and will gladly assist, however the process is much faster and the time you may have to wait much less if you complete most of the steps beforehand.
Note on Operating Systems: We only support Windows 10 and OS X 10.12 and higher. Preceding versions of these operating systems are insecure because the manufacturers no longer provide security updates for them. If you have an earlier version, you will need to upgrade to a supported OS or work with your EBCLC supervisors to borrow a laptop.
Step 1: Download and install the bSecure Global Protect VPN client.
Mac Instructions – https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0012481
Windows Instructions – https://berkeley.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0012478
Step 2: For server access, your laptop will need to be connected to any wireless network before connecting with the VPN client. While on campus or at EBCLC, the network to use is the Airbears2 Wi-Fi. If you have previously set up Airbears2, please skip to Step 4.
Airbears2 network requires a special key for its password, which can be generated by going to https://idc.berkeley.edu/mmk. Full instructions are available at: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0010721
After you have generated your Airbears2 key, you will need to join the Airbears2 network. The following links are instructions on how to connect to Airbears2 Wi-Fi:
- For Mac: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0010273
- For Windows 10: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0010909
Step 4: Connect using the VPN client to configure and access EBCLC network folders and printers.
Note on utilizing VPN: In order for you to access network resources, the VPN client must be connected.
Remember whenever you disconnect from Airbears2 — shutting your laptop lid or going on standby for example — the VPN client will disconnect as well. Any files opened from the network could be lost if they are not saved before disconnecting from the network or the VPN client.
We will be at EBCLC during onsite orientation to assist with issues, otherwise you can contact us by emailing email@example.com.