Phone Features

Most Common Phone features for PBX Standard lines (Cortelco sets)

Transfer
To transfer a call to another number:
• Flash the switch hook.
• Dial the number where you want to transfer the caller.
• Announce call and hang up.
To return to caller:
• Flash the switch hook twice.

Conference
To add a third party to a call:
• Flash the switch hook.
• Dial the number of the party you wish to add.
• Flash the switch hook.
(If there is no answer or the line is busy, fl ash the switch
hook twice to return to original party.)
To drop the last party added:
• Flash the switch hook.

Call Forwarding
To redirect all calls to another extension:
• Dial *12.
• Dial the number where calls are to be sent.
• Hang up.
To cancel call forwarding:
• Dial #12.
Send all Calls (Do Not Disturb)

To send all incoming calls immediately to voicemail:
• Dial *3.
• Hang up.
To cancel:
• Dial #3.

Call Wait (if activated)
To answer waiting call, press Flash key then dial *16

 

Most Common Phone features for PBX Digital lines (Avaya sets)

Transfer
To transfer a call:

• Press the TRANSFER button.
• Dial extension.
• Announce call (optional).
• Hang up.
To return to original call:
• Press the call appearance button where call is holding.

Conference (Up to 3)
To make a conference call:
• With a call in progress, press the CONFERENCE button.
• Dial the number.
• When party answers, press the CONFERENCE button.
To drop the last party:
• Press the appropriate call appearance button.
• Press the DROP button.

Call Forward
To forward your phone to another extension:
• Scroll and select the “CFrwd” softkey.
• Dial extension where calls should go.
• Wait for confirmation tone.
• Hang up.
To cancel:
• Scroll and select the “CFrwd” softkey.