Laptop Support Services

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Laptop Support Services

The law school provides broad support to laptops running the Windows Vista and XP operating systems as well as Macintosh OS X; and more narrow support to other operating systems such as Windows 2000, and to mobile devices.

We expect students to:

Ensure their computers meet the Campus Minimum Security Standards. In particular, students should be aware of the campus requirements for the timely installation of software patches and mandatory use of anti-virus software and a client-based firewall.
For further information see socrates.berkeley.edu:2002/MinStds/AppA.min.htm (the standards)
and socrates.berkeley.edu:2002/MinStds/impl.guide.html (the implementation guidelines).

Library computing staff do not repair faulty hardware. Campus Computer Repair and Support at the Hearst Field Annex on Bancroft offers broader hardware repair services. Contact them at 643-3937 or by email at ccrsinfo@berkeley.edu . Another local repair company is Sweet Memory at 2380 Telegraph (849-1000).

Students may use the following table to see what aspects of laptop support they may expect from the law school. Email studentcomputing@law.berkeley.edu if you need help in these areas, schedule an appointment online, or drop by the lab offices in rooms M130C and D.

If you have...		Students
English-language versions of Windows Vista, Windows XP, or Mac OS X and above	we will	do everything we can to establish connectivity between your laptop and the law school networked resources. Ensure that the operating system is properly configured to automatically download updates. Ensure that Symantec Anti-Virus is configured to automatically run LiveUpdate. Ensure that a host-based firewall is in place and configured correctly. Attempt to remove viruses. Advise students regarding the removal of spyware, adware, etc. Attempt to recover files in the event of system failures Attempt to diagnose faulty hardware Give advice on purchasing decisions
	we won't	Reinstall operating systems Repair faulty hardware Contact vendors Configure ISP services such as AOL, Cable Modem or DSL Configure wireless services for home
Windows 2000	we will	attempt to diagnose general problems
Windows 2000	we won't	guarantee a resolution to a given issue.
Non-English-language versions of Windows Vista or Windows XP	we will	attempt to diagnose problems
	we won't	guarantee a resolution to a given issue.
A PDA, smartphone, etc.	we will	advise students of the configuration pre-requisites and attempt to verify that wireless network settings are in place.
A PDA, smartphone, etc.	we won't	guarantee successful connectivity for a given device.

email: webmaster-library@law.berkeley.edu

Last modified on October 10, 2007.