Voicemail
Setting Up Your Voice Mailbox for the First Time
1. Dial 510-643-5530 (the UniBears voicemail access number) from any telephone. This is the number you use every time you want to access voicemail.
2. Enter your default password and press [#]. Your default password is your full seven-digit campus telephone number. If you need your password reset, please email phones@law.berkeley.edu.
3. If calling from off-campus, you will be asked to enter your mailbox number and press [#]. Your mailbox number is your five-digit campus telephone number (2-xxxx, 3-xxxx, or 4-xxxx).
4. You will now hear a brief introductory message about UniBears (the campus voice mail system). You will be asked to customize your passcode, record a name for the mailbox, and record a greeting that callers will hear. Please use the UniBears diagrams to assist you through these steps.
5. Your voice mailbox is now set up and ready for use. To exit voice mail you may hang up the phone.
Changing Your Passcode
We recommend that you change your password for security purposes. Dial 510-643-5530 to access the UniBears voicemail system. From the Main Menu:
1. Select [5] for the Personal Options Menu.
2. Select [5] for the Admin Options Menu.
3. Select [3] to change your passcode.
The voice prompts will walk you through the process.
Changing Your Name and Personal Greeting
When callers reach your voicemail they will first hear your name as the mailbox identification, then your status, and last your personal greeting. To change your recorded name and greeting dial 510-643-5530 to access the UniBears voicemail system. From the Main Menu:
1. Select [5] for the Personal Options Menu.
2. Select [4] for the Personal Prompts Menu.
Then select what you want to do:
1. To record your greeting, select [ 1].
2. To play your greeting, select [ 2].
3. To record your name, select [ 5].
4. To play your name, select [ 6].
5. To toggle greeting on and off (activate or deactivate), select [ 9].
The voice prompts will walk you through the process.
Setting Up Your Extension Voice Mailbox
The extension mailboxes login varies from a single-mailbox login in that you are asked to select an extension mailbox before logging in. The extension mailboxes menus may sound very strange until the name has been recorded for each extension mailbox.
For privacy CNS recommends that each person have a different mailbox with a different passcode. To improve security please do not use a passcode that is the same as the extension number or the temporary (or default) passcode provided by CNS.
Each extension mailbox subscriber on the common extension MUST initialize their mailbox from the set with the extension telephone line number matching the UniBears extension number (unless the extension mailbox is a non-individual's mailbox that CNS has initialized).
1. Dial 3-5530 to access the UniBears voicemail system. If you have caller-id blocking activated on this phone line or do not know if your have caller-id blocking dial *82 then 3-5530 following the three-beep prompt.
2. The system will read the mailboxes and their number to you. Press the number key associated with to the mailbox you wish to establish a connection with.
3. Enter the temporary passcode provided by CNS followed by the # key.
4. The system will welcome you to the new user tutorial. The system will ask you to change your pass code and record your name. Please make sure you listen to the entire tutorial before hanging up.
For more information about voicemail, please visit Unibear's page on voicemail.